At Beauty Basket, we are committed to customer satisfaction and providing a reliable and smooth shopping experience. Below is a clear explanation of our exchange, return, and cancellation policies:
First: Makeup Products
For health and safety reasons, makeup products are non-returnable and non-exchangeable after purchase.
Second: Failure to Receive the Order
- The delivery courier will attempt delivery up to three (3) times.
- If the order cannot be delivered, it will be returned to our warehouse, and the order value will be refunded after deducting the delivery fee (19 SAR).
Third: Damaged or Incorrect Products
- Customers must notify us within 7 days of receiving the order.
- Please provide a photo or video clearly showing the issue via our customer service WhatsApp: +966 56 642 8538.
- Once the issue is confirmed:
- If the product is damaged: compensation will be provided in the form of a store credit voucher valid for one month.
- If the product is incorrect: the correct product will be reshipped after receiving the returned item in its original condition.
Fourth: Return or Exchange of a Non-Defective Product
- You may return or exchange any product except makeup products, provided it is in its original condition.
- A fee of 25 will be deducted to cover delivery costs.
Fifth: Order Cancellation and Modification
- Orders may be canceled within two (2) hours of placement with no charges.
- After two hours, the delivery fee (19 SAR) will be charged.
- Orders cannot be modified after submission; however, they may be canceled within one (1) hour and a new order can be placed.
- Beauty Basket reserves the right to cancel or amend any order in the event of a clear technical or pricing error.
Sixth: Cash on Delivery (COD)
If the order is not received after three delivery attempts, the Cash on Delivery option will be disabled for the customer in future orders.
Seventh: Out-of-Stock Products
If any item becomes unavailable, it will be removed from the order and refunded accordingly. The customer will be notified by our customer service team.
Eighth: Price Differences
If a replacement product is selected at a higher price, the customer shall bear the price difference.
Ninth: Duplicate Orders
If a duplicate order is delivered by mistake, Beauty Basket will cover the cost of returning the product.
Tenth: Shipping Fees
Shipping and payment fees are non-refundable, unless the delivered product is damaged or unfit for use.
